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Q.
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What do I need in order to view your virtual tours?
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A.
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All you need is a web-browser with the QuickTime plug-in or Java Runtime Environment (JRE).
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Q.
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I tried viewing the QuickTime version of the tour, but it says that I do not have QuickTime installed.
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A.
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You could either download the QuickTime installer here, or view the virtual tour with Java. For the optimal viewing experience, QuickTime is preferred.
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Q.
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I can't seem to get QuickTime to work properly, and it doesn't look like the Java runtime environment is on my computer.
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A.
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Download and install the latest Java runtime environment here.
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Q.
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The virtual tour appears to load, but I can't seem to move the image around.
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A.
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To move the perspective around, press and hold down the left-mouse button while moving the mouse in the desired direction (up, down, left or right).
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Q.
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How do I zoom in and out?
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While viewing in QuickTime, press and hold the Shift key in order to zoom in, and Ctrl in order to zoom out.
While viewing via Java, to zoom in, hold the Shift key while pressing down on the left mouse button. To zoom out, hold the Ctrl key while pressing down on the left mouse button.
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Q.
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How much do you charge for your virtual tour services?
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A.
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We offer various virtual tour packages depending on your budget and needs. You can view and inquire about our pricing packages here.
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Q.
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What is the difference between your 360° virtual tours vs. traditional virtual tours?
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A.
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There is a world of difference between the two. Our 360° virtual tours allows you to look all the way from the ground to ceiling, and all around. 360° virtual tours gives you the freedom to look around the environment, as if you're actually standing there and moving your head around. Traditional tours, on the other hand, limit your field of view and does not allow you to view all the way down or all the way up. Traditional virtual tours are typically lower resolution, which does not allow you to see a large or full-screen view.
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Q.
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What is the turn-around rate for your service?
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This depends on the complexity of the tour design. Typically, from the day of the photoshoot, it will take us up to 7 days to deliver the end product to our client, assuming we receive quick feedback. However, we will do our best to meet our client's tight deadlines if 7 days is not quick enough.
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Q.
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Do you offer virtual tour services outside of the Denver area?
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Yes, we do. If necessary, we will factor in transportation and lodging costs into our estimate that we offer to our client -- that way, there are no hidden costs.
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Q.
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I have a question which doesn't seem to be answered here in this FAQ section. How can I contact you?
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A.
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Please fill out our contact form with the question that you have for us, and we'll get back to you promptly.
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QuickTime Download
Click here to download QuickTime. QuickTime is recommended for the optimal viewing experience.
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Java Download
Click here to download the Java Runtime Environment (JRE). Use Java to view our virtual tours only if you are unable to view with QuickTime.
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Monitor Calibration
Click here to learn how to calibrate your monitor's tone and color. We want you to be able to experience the virtual tour as it was meant to be seen.
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